Priority response
Technical support
Access issues, sync conflicts, refunds, or club moderation help. Attach screenshots for faster triage.
Concierge support
Whether you are troubleshooting a device, configuring workflows, or planning a nationwide rollout, this channel gets you to the right admin instantly.
Priority response
Access issues, sync conflicts, refunds, or club moderation help. Attach screenshots for faster triage.
Goes to PM team
Influence the roadmap by sharing improvements, book requests, or accessibility needs.
Curated replies
Need bulk licensing, author onboarding, or curriculum support? Our partnerships desk can help.
Escalations
Flag security incidents, billing disputes, or compliance requests. An admin gets notified instantly and keeps you updated until the ticket closes.
Secure channel
Sensitive reports receive a private thread with our trust & safety lead.
National presence
Support for all regions in the country, with local compliance knowledge.
Concierge scheduling
Book a live walkthrough if your club or school needs hands-on onboarding.
Live channels
Weekdays 7am – 10pm GMT.
Secure form
We generate a ticket ID, route it to the right squad, and keep you updated inside your inbox and Moreh Books notifications.
Include device, plan, or club context so we can route your ticket instantly.